GETTING STARTED

Registration

    The email address you entered is not a university email address. To register, you must use your university email ending in .edu (e.g. user@arkaive.edu).

    This is the code that will allow you to search and add the course to your course list. Please consult your instructor to obtain this code.

    Arkaive for students is available on the mobile app only. Please download the Arkaive app on your smartphone or tablet.

Checking in

    Here are some possible reasons:

  1. Your location service might not be on. Go to your setting and enable the location service.
  2. The Internet connection or data network your device is connected to might not be strong. Refresh the connection or choose a different network with a stronger connection. Then force quit and reopen your app.
  3. Your instructor may not have activated the system yet. Wait until the instructor opens the check-in window for you. Make sure to reload the page.

    Contact your instructor to have your attendance status edited and updated.

Viewing and Managing Attendance

    To access your attendance data, upgrade your account and unlock our attendance viewer with $0.99/month. Once you have upgraded your account, click the “View Attendance” button to access your attendance data. Please note that you can upgrade your account on the mobile app only.

    You can submit an excusal request on any of your devices. Click on “Request Excusal” and select the date of your absence.

    The excusal request will be sent to your instructor. The instructor will either approve or disapprove your request. You will get a notification in the Announcement tab.

Payment & Billing

    Yes. Your credit card and financial information is not obtained or retained by the Arkaive website. Arkaive has a contractual agreement with a safe and reputable third-party payment processor, which receives your credit card payment information.

    If you are an iPhone user, please follow the instructions here: Here
    If you are an Android device user, please follow the instructions here: Here

Profile, Password, Course List

    Go to My Profile. Under Password Credentials, type in your current password and your new password twice. Then press Update Password.

    Your user name should be your university email address. If you do not remember your password, click the Forgot Password? button to retrieve your password.

    Click on the course you wish to remove. Then click Remove Course. Please note that once you remove your course, all the attendance records for the course will NOT be retrieved.

Privacy

    Yes, Arkaive is FERPA compliant. Our FERPA compliance is included in our Privacy Policy: https://arkaive.com/privacypolicy

    To view our Terms of Use, please click on the following link: https://arkaive.com/terms